Q01: How can I track the shipment of my order?
A01: We will provide a tracking number within 48 hours of shipment.
Q02: Do special items occasionally go out of stock?
A02: Some special items will be removed from the shelves after they are sold out.
Q03: If the product I ordered is currently out of stock, how long do I have to wait?
A03: It usually takes us 3-6 weeks to restock.
Q04: Why does the package take so long to arrive?
A04: This may happen during public holidays or other special occasions, such as customs inspections.
Q05: How do you send the products to me? How long does it take?
A05: We use different couriers to ship according to your location. The delivery time is usually 5-20 working days.
Q06: Can I order some special products that are not shown on the website?
A06: If you have any special requirements, please feel free to contact us.
Q07: I cannot pay online after placing an order, what is the problem?
A07: We recommend that you browse using a desktop computer or try using another browser.
Q08: What is the maximum weight of an order accepted?
A08: We comply with all courier rules and policies. If your order exceeds the courier's limit, we may split it into multiple shipments.
Q09: Who should I contact if I have any questions about the product?
A09: Please contact our customer service center via email.
Q10: What should I do if the product has quality problems, damage or other problems?
A10: Please contact our customer service center for product replacement. Please attach photos of the damaged product (with the product number) in the email. We will review your situation after receiving your information and send you a replacement product after confirming that your product is defective.
Q11: If the product is damaged during transportation, will LYWPOWER provide after-sales service?
A11: It is recommended that you open the package and carefully check the goods before signing for the courier. We will review them one by one.
Q12: Can I return the product if I change my mind?
A12: If you make a wrong decision or change your mind after receiving the product, you can contact our customer service center within 7 days of receiving the product to arrange a refund. The product must be returned to us in a new, unused and intact packaging, and the 30% restocking fee and return shipping costs are borne by the customer.
Q13: Do the prices on lywpower.com include taxes?
A13: No, import taxes, duties and other fees are not included in the price. Import taxes, duties and other customs clearance fees are to be borne by the consignee.
